The US Environmental Protection Agency (EPA) identifies knowledge management as a critical component to ensuring reliable utility operations. Still, many water and wastewater utilities rely on hard-copy libraries, loosely organized files, and word-of-mouth to handle and maintain information.
Manatee County Utilities recently replaced its traditional paper O&M manuals with a sustainable, web-based solution that provides staff with access to the most current procedures, and can be expanded and scaled as utility needs evolve. Stephen Snell explains how they did it in Water & Wastes Digest. Read online: https://bit.ly/3nFQR23