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Operational Resilience

Water utilities operate in a world where disruption is inevitable. Natural disasters, cyberattacks, aging infrastructure, and human-caused incidents all threaten the continuity of essential services. Preparing for emergencies and recovering quickly is key to maintaining public health, trust, and environmental protection. Without a strong resilience strategy, a single event can lead to prolonged outages and costly damage. Carollo works hand-in-hand with utilities to develop tailored programs that strengthen business continuity, improve system security, and enhance recovery capabilities. Together, we help utilities navigate evolving risks and deliver reliable water and wastewater services to the communities they serve.

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Some of our operational resilience projects include:
  • Emergency management planning
  • Security master planning
  • Physical security design/build
  • Cybersecurity planning
  • Disaster recovery
  • AWIA compliance
  • Business continuity and continuity of operations plans
  • Risk management plans
  • Scenario-based exercises
Aerial photo of Oxnard, California, representing Carollo's operational resilience services.

Emergency and Continuity Management Planning

Maintain uninterrupted service during adverse conditions with business continuity, emergency response, security, and cybersecurity strategies.

Security Master Planning and Design

Holistic assessments and designs for physical, operational, and electronic security systems that defend critical infrastructure against evolving threats.

Cybersecurity Solutions

Robust network protections, real-time monitoring, and incident response strategies that shield utilities from cyber intrusions and system disruptions.

Scenario-Based Exercises

Simulated emergency scenarios that test response plans, train staff, and strengthen utility readiness for real-world disruptions.

Strengthening Utility Operations Against Disruption and Risk

Today’s utilities must prepare for a broad spectrum of threats, from natural disasters to cyberattacks. Operational Resilience focuses on preparing organizations for crisis, sustaining critical services during emergencies, and restoring them swiftly afterwards. Carollo’s team helps clients develop tailored, all-hazard strategies that blend emergency management, security, and business continuity planning. We strengthen utility readiness through vulnerability assessments, security master planning, exercises, and real-time response support. Our collaborative approach equips utilities to protect public health, minimize disruptions, confidently meet regulatory requirements, and establish best practices while adapting to an ever-changing risk landscape.

Two Carollo operators stand at SCADA monitoring equipment
Headshot of George Whitten, operational resilience lead at Carollo Engineers
We help utilities pinpoint their highest operational risks and develop practical, effective solutions to strengthen system-wide resilience. Our work is guided by deep regulatory knowledge and proven industry best practices.
George Whitten, P.E., Operational Resilience Team Lead
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